We want you to have the best experience possible and the only way to control that is through whitelisting members. Whitelisted colonists are our #1 priority. If you have a problem with anybody, our staff as well as ambassabors are always here to help. If you need specialized tech support, we’ve got you covered with our ticket system. Keep in mind that just because you apply, doesn’t mean you’ll get in. Currently we deny 60% of applicants for various reasons – we take our community very seriously.